Sharraxaadda

Recently, and over the past year, Hartford's 311 service has closed issues on See Click Fix that are still very much open.

Fortunately, SeeClickFix has a page that clearly describes when to and when not to close issues. It states: "You work for Public Works and have entered a SeeClickFix issue into your city's CRM system. Now the city officialy intends to fix that issue. You might think that this means you should close it on SeeClickFix, but closed means 'fixed' and not 'going to get fixed.'"

Prematurely closing issues makes it so residents can't provide updates, can't post photos, and can't chime in. It also makes it look as if the City is working at an awesome speed, when really, this is not exactly the case.

Be honest and close cases when they deserve to be closed: http://help.seeclickfix.com/kb/reporting-issues/closing-an-issue