BRC Rick assigned this issue to DGS_Molly McGuire

Thank you for your concern, this issue has been received by our department and is under review. Due to COVID-19 there may be a delay in services. We will be prioritizing responding to emergencies and then we will address non-emergency requests when possible. We appreciate your patience and understanding during this time.

What was the excuse prior to COVID-19?

As usual whenever DGS is assigned to these issues nothing happens and there is no follow up or follow through. Maybe it's time for some new DGS management as well as staff members.

Thank you for using this application to report an issue in the City of Albany. Please know that the report was received by the appropriate department and your issue has now been resolved. We apologize for the delay in responding to this issue on this application, however our priority is to resolve the issue in person and due to reduced workforce the online complaints are not always closed out in a timely manner. If this issue has not been addressed, please open a new ticket and it will be addressed. We appreciate your patience.