Description
CAT route 12, scheduled to leave Method at Beryl at 6:15pm on Saturday 2/9, left at least 7 minutes early. I saw it pass by me at Method and Western at 6:09pm. I missed the bus and choose to walk as a result. I saw another woman who missed the bus running to Gorman St, in hopes of making it after it loops around. MANY PEOPLE PROBABLY MISSED THE BUS AS A RESULT OF THIS EXCESSIVE EARLINESS.
Currently, as I type this on the computer, I can see on RaleighRides.Org that the bus is already at Cameron Village at 6:30pm, a full 15 MINUTES EARLY. I have uploaded a screenshot as proof.
This bus didn't just leave a minor timepoint a bit early, it left the end of the line timepoint very early. Riders have been forced to find alternative transportation, or waiting 75 minutes until the next bus, for no good reason.
This driver who blatantly disregarded the scheduled should be punished harshly. Also, in the future, I hope CAT supervisors or dispatchers will monitor RaleighRides.org and stop drivers who are early.
11 Comments
Cameron Village resident (Registered User)
WestRaleighResident (Registered User)
Agreed, R Rousseau. I've seen the bus 3 or so minutes early too many times before, which is unacceptable because people end up just missing the bus.
But 7-15 minutes early means the bus passed by before most people can even see the stop. The driver completely neglected his/her duties. CAT management ought to take this complaint very seriously.
WestRaleighResident (Registered User)
Jonathan (Guest)
WestRaleighResident (Registered User)
Jonathan's right, even being new to the route is no excuse. Every timepoint on route 12 is located where the driver has to make a turn. So even if the driver is unfamiliar with the streets, it's impossible for him/her to miss a timepoint because it's where they have to make a turn. In other words, a new driver couldn't have mistakenly driven by a timepoint without realizing they passed a timepoint.
For my complaint, the driver left 4 time points excessively early: Method and Beryl, Gorman and Kaplan, Hillsborough and Enterprise, and Cameron Village. Of course, Jonathan's complaint is similar and should be addressed too.
Perhaps the driver was being careless, and neglected his/her duties to abide by a schedule; this should be punished harshly.
Or, as Jonathan suggests, the driver may have acted maliciously, and created time to take an unscheduled break at Chick-Fil-A; this also should be punished harshly.
The cameras on the bus can determine whether the driver was acting carelessly or maliciously. In either case riders were stuck 75 minutes until the next bus, and the driver is to blame.
Maria R. (Guest)
Acknowledged City of Raleigh 3 (Verified Official)
Juanita (Guest)
WestRaleighResident (Registered User)
Was this issue addressed?
Also, I haven't had any further problems with this route being excessively early, however I've experienced multiple times where the bus is 2-3 minutes early. Riders should get to the stop early, but even 2-3 minutes is enough to miss a bus and be stuck for an hour.
City of Raleigh 3 (Verified Official)
Closed City of Raleigh 3 (Verified Official)