Case Closed
Service Request is Invalid
Thank you for contacting us. Please provide us with more infomation, your request was not very clear.

Thank you for contacting us.

Gotta make sure I understand. I report that there's a man lying on the ground within a foot or two of traffic on a busy intersection. That I can't tell if he's just asleep there for some crazy reason or sick/injured. I include the exact location on a map. And you need MORE info? Wouldn't it kinda sorta have made just a LITTLE bit of sense to dispatch a non-emergency call to the cops to see if the guy was OK? There WASN'T more detail to give. Good grief.

Just a comment from another user...

I think the case worker was not as articulate as usual. The 311 and SeeClickFix system is for routine city and neighborhood issues. They are not the mechanism to dispatch police ever for any reason. The usual case worker response I see to such requests is:

"Call Houston Police Non Emergency Dispatch 713-884-3131 press 0."

Of course, if there is an emergency in progress, everyone knows to dial 911.

So, in my experience, the case worker should not have asked for more information, he or she should have referred you immediately to Houston Police Non-Emergency Dispatch. I have called that number to report stuff in the past, and they make a record of the call, who is calling, all the details, and have a conversation to determine whether the issue is actually an emergency.

I may be misinformed (it would not be the first time) but I hope my perception helps, Zanthexter.